Privacy Policy

Last updated: January 15, 2025

At eplusvalve we value your privacy. This policy explains what data we collect, how we use it, and what rights you have over it. By using our services, you agree to the practices described here.

1. Data we collect

We may collect the following categories of data:

• Form data: name, email address, phone number, and messages you send us through our contact or quote request forms.
• Technical data: IP address, browser type, operating system, pages visited, and visit duration, collected through cookies and similar technologies.
• Usage data: interactions with our website, such as clicks, downloads, and time spent on each section.

2. Purpose of processing

We use your data to:

• Respond to your inquiries and requests for information about our fluid engineering, predictive maintenance, and energy optimization services.
• Manage the provision of technical consulting and automated valve auditing services.
• Improve our website and personalize your experience through browsing analysis.
• Comply with applicable legal and regulatory obligations.

3. Cookies and tracking technologies

This site uses first-party and third-party cookies to analyze traffic and remember your preferences. You can manage or disable cookies from your browser settings. The cookies we use include:

• Technical cookies necessary for the site's operation.
• Analytical cookies (Google Analytics) to measure site performance and usage.
• Preference cookies to remember your language or region settings.

4. Data retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or as long as a legal obligation exists. Once the relationship ends, your data will be securely deleted within a maximum of 12 months, unless the law requires a longer period.

5. Transfer to third parties

We do not sell your personal data. We may share information with service providers acting as data processors (hosting, email platform, analytics tools) under strict confidentiality agreements. These third parties are based in countries that comply with European data protection regulations or adhere to the Privacy Shield.

6. Your rights

You have the right to:

• Access the personal data we process about you.
• Request the rectification of inaccurate data.
• Request the deletion of your data when it is no longer necessary.
• Restrict or object to processing in certain circumstances.
• Port your data to another data controller.
• Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us using the details provided in section 8. We will respond to your request within a maximum of 30 days.

7. Commitment against misinformation

eplusvalve does not make misleading claims, does not use false urgency, does not present false testimonials or endorsements, and does not claim official affiliation with brands or entities without express authorization. All information about our consulting services in fluid engineering, predictive maintenance, and energy optimization is based on real capabilities and documented results. We do not guarantee specific results without a prior analysis of the specific case.

8. Contact

If you have questions about this policy or wish to exercise your rights, you can contact us at:

Email: info@eplusvalve.com

Phone: +1 857 202 9701

Address: Carretera Duarte, San Fernando de Monte Cristi, Monte Cristi, 61704, Dominican Republic